Mining the CFPB database to improve customer experience
Co-author: Nick Baldocchi Of all the lessons learned from the Consumer Financial Protection Bureau’s (CFPB) enforcement actions in 2012, one is key: effective complaint management is vital to a...
View ArticleA warning to Sallie Mae from the CFPB database
CFPB Data Analytics Update The Consumer Financial Protection Bureau (CFPB) initially made its complaint database public in order to improve transparency in financial products for consumers. Companies...
View ArticleA mortgage warning for JP Morgan Chase
CFPB Data Analytics Update Recently, the Consumer Financial Protection Bureau (CFPB) released its Summer 2013 Supervisory Highlights, which provides details on its review of mortgage servicing at both...
View ArticleMining the CFPB Complaint Database to Improve Your Customer Experience
The Financial Brand recently published an article by Brandon Purcell, Data Science Team Lead at Beyond the Arc, about the actions that student loan giant Sallie Mae could have taken to avoid increased...
View Article2013 analysis: Top 5 financial institutions with the most CFPB complaints...
As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped 2013 in an upcoming report. Last year saw many leading...
View ArticleMining the CFPB Complaint Database to Improve Your Customer Experience
Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, they could have seen all their customer experience problems coming. In August...
View ArticleBig Data Monetization in Telecoms – North American Summit
July 15 – 18, 2014 Las Vegas, NV Brandon Purcell, Data Science Team Lead at Beyond the Arc, Inc. As chairman for the North American Summit on Big Data Monetization in Telecoms, our Data Science Lead,...
View ArticleA multi-million dollar growth spurt as the CFPB turns 3
Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it wasn’t clear what power this regulatory progeny of the Dodd Frank Act would...
View ArticleDiscover the ROI of predictive analytics with 3 quick projects
Everyone’s talking about Big Data when it comes to customer experience, retention, and profitability. If you want to begin using advanced analytics but don’t know where to start to realize value,...
View ArticleSolving business problems with IBM SPSS Modeler – an inside look at how it works
In our recent post Discover the ROI of predictive analytics with 3 projects, we highlighted some powerful quick wins you can achieve using IBM SPSS Modeler to solve key business problems such as...
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